To ensure quality and enhance productivity, separate engineer will be arranged for individual customer. 為了確保質量和提高生產率,客戶可能會被安排不同的工程師
In case of non-emergency, onsite service will be arranged on the next working day upon notification. 如果非緊急情況,將在接到通知的下一個工作日安排上門服務
Phone & remote support time: office hour only (reply within 2 hours). 電話及遠端支援時間: 辨公時間(2小時內回覆)。
Free on-the-phone consultation service for computer or software enquiry. 免費的電話諮詢服務,可查詢電腦或軟件問題
Computer product and software can be purchased close to suppliers’ price. 可以接近供應商的價格購買電腦產品和軟件
Maintenance service doesn’t covers parts, separate quotation will be provided for consideration. 維修服務不包括零件,將另行報價以供考慮
Onsite technical support will be provided from Monday to Friday, 10am to 6pm(Public Holidays are not included). 上門技術支持時間: 週一至週五上午10點至下午6點(不包括公眾假期)。
On request basis, onsite maintenance or support will be provided on Sunday, Saturday or public holiday with double service hours . 根據要求,將在周日,週六或公共假日提供上門維修或支援,服務時間雙計 。
Price will be adjusted according to the actual situation. 價格會隨實際情況有所調整,一切以本公司最終之報價為準。
Damages caused by depreciation will not be covered. 折舊造成的損壞不包括在內。
Service will be terminated on typhoon signal number 8 or above except separate arrangement has been agreed. 除非獲得同意,否則服務將在8號或以上颱風信號下終止
Daily consumption and depreciation will not be covered (For example, toner and drum of laser printer) 日常消耗品和折舊不包括在內(例如,打印機的碳粉)
Any hardware or software installed by other suppliers, we reserve the rights not to provide maintenance support. 其他供應商安裝的任何硬件或軟件,我們保留不提供維護及支援的權利
Clean up files and Hard disk checking 清理文件和硬盤檢查
SMB/ Share files and Printer sharing configuration 共用資料夾及印表機設置
Remove Virus, Spyware and Trojan Horse 清除電腦病毒
Email and internet configuration 電郵及網路設置
Network security & environment improvements and suggestions 網絡安全及環境改進和建議