IT-Support Service

LWTI致力於為企業和公共部門提供最優質的電腦技術支援諮詢服務和解決方案。我們致力於以市場上最具競爭力的價格提供我們的服務。我們致力於成為您的長期合作夥伴，而不僅僅是服務供應商。

技術支援服務價格

TokensPriceTotal
10HKD 700HKD 7000
30HKD 630HKD 18900
  • 1 Token = 1 Hour
  • Minimal consumption per visit: 2 Tokens
  • Remote & Phone Support: 1 Token
  • One-year use period (calculated from the day of signing the contract)


Contact us
it support


Cost Effectiveness

客戶可彈性使用支援服務時間。

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On-stop solution

We offer a wide range of IT services and IT consultancy for all your IT needs so that you can focus on other important areas and save your time.

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Professional Support

We can help you manage complex system environments. Customers only need to participate in our service plan to get phone, remote control and on-site technical support services at the same time.

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Long Term Plan

除了一般IT-Support / Network-Support支援服務，我們亦可因應顧客的業務發展，協助他們為電腦系統開發長遠計劃

Remarks

  1. To ensure quality and enhance productivity, separate engineer will be arranged for individual customer.
    為了確保質量和提高生產率，客戶可能會被安排不同的工程師
  2. In case of non-emergency, onsite service will be arranged on the next working day upon notification.
    如果非緊急情況，將在接到通知的下一個工作日安排上門服務
  3. Phone & remote support time: office hour only (reply within 2 hours).
    電話及遠端支援時間: 辨公時間(2小時內回覆)。
  4. Free on-the-phone consultation service for computer or software enquiry.
    免費的電話諮詢服務，可查詢電腦或軟件問題
  5. Computer product and software can be purchased close to suppliers’ price.
    可以接近供應商的價格購買電腦產品和軟件
  6. Maintenance service doesn’t covers parts, separate quotation will be provided for consideration.
    維修服務不包括零件，將另行報價以供考慮
  7. Onsite technical support will be provided from Monday to Friday, 10am to 6pm(Public Holidays are not included).
    上門技術支持時間: 週一至週五上午10點至下午6點(不包括公眾假期)。
  8. On request basis, onsite maintenance or support will be provided on Sunday, Saturday or public holiday with double service hours .
    根據要求，將在周日，週六或公共假日提供上門維修或支援，服務時間雙計 。
  9. Price will be adjusted according to the actual situation.
    價格會隨實際情況有所調整，一切以本公司最終之報價為準。

　 IT-Support/Network-Support 服務條款

Service Coverage

  1. Clean up files and Hard disk checking
    清理文件和硬盤檢查
  2. SMB/ Share files and Printer sharing configuration
    共用資料夾及印表機設置
  3. Remove Virus, Spyware and Trojan Horse
    清除電腦病毒
  4. Email and internet configuration
    電郵及網路設置
  5. Network security & environment improvements and suggestions
    網絡安全及環境改進和建議
  6. Regular patch and firmware update
    軟件定期更新
  7. IT and computer consultation
    電腦技術諮詢
  8. Provide data Backup Solution
    數據備份方案
  9. Computer replacement and transfer data
    電腦更換及轉移資料
  10. Install new Software or hardware
    安裝新軟件或硬件

Disclaimer

  1. Damages caused by depreciation will not be covered.
    折舊造成的損壞不包括在內。
  2. Service will be terminated on typhoon signal number 8 or above except separate arrangement has been agreed.
    除非獲得同意，否則服務將在8號或以上颱風信號下終止
  3. Daily consumption and depreciation will not be covered (For example, toner and drum of laser printer)
    日常消耗品和折舊不包括在內（例如，打印機的碳粉）
  4. Any hardware or software installed by other suppliers, we reserve the rights not to provide maintenance support.
    其他供應商安裝的任何硬件或軟件，我們保留不提供維護及支援的權利