IT & Server Support

LWTI is committed to providing the highest quality technical support and consulting services and for enterprises and public sectors. We are committed to providing our services at the most competitive prices in the market. We are committed to becoming your long-term partner, not just a service provider.及諮詢服務 (IT Support) 和解決方案。我們致力於以市場上最具競爭力的價格提供我們的服務。我們致力於成為您的長期合作夥伴，而不僅僅是服務供應商。

IT support service content

VMware & Virtualization

What isVirtualization?Server virtualization can improve server availability; reduce operating costs; eliminate server complexity and improve application performance, etc. Our team has many years of experience in using VMware and deploying virtualization.

Server Support

Online services in today's society basically all rely on the operation of servers. If you are not familiar with server operation or settings, you can refer to our Server Support service.We provide different types of server support services.

Network solution

Network setting and configuration (Network Solution)is now a basic requirement of SMEs, because the network is not only related to internal device connections, but also related to network security issues.

Cyber security

Complete network engineering and equipment can effectively block network attacks. To ensure data security, the company provides Total Network Solution,which provides services from network design to hardware equipment.

Cloud solution

We provide common cloud services such as Amazon (AWS)/ Google/ Microsoft/ Alibaba Cloud in the market, dedicated online cloud and cross-border connection solutions, and strive to allow customers to use the cloud to create more value and achieve business transformation and acceleration , and innovative business models.

Backup solution

LWTI has many years of experience in serving SMEs, and understands the importance and demand of small and medium enterprises for data backup & recovery solution. LWTI provideSynology solutionsto meet the requirements of various industries.

Website & SEO

Responsive webpage creation and SEO can increase your keyword rankings through natural sorting, and achieve website exposure and online marketing opportunities on search engines.

Financial service IT support

LWTI has a professional financial service consultant team behind it, including technical support for the trading system. Our team has rich experience in trading system support services, including SP TRADER, AYERS and MT4 MT4 等交易系統技援。

IT Support Plan

The company has network or computer problems? But it is not clear what went wrong? You can choose our support plan to solve office network and computer problems in one stop. There is also a tailor-made monthly fee plan, pleaseContact us。

To ensure quality and enhance productivity, separate engineer will be arranged for individual customer.
為了確保質量和提高生產率，客戶可能會被安排不同的工程師
In case of non-emergency, onsite service will be arranged on the next working day upon notification.
如果非緊急情況，將在接到通知的下一個工作日安排上門服務
Phone & remote support time: office hour only (reply within 2 hours).
電話及遠端支援時間: 辨公時間(2小時內回覆)。
Free on-the-phone consultation service for computer or software enquiry.
免費的電話諮詢服務，可查詢電腦或軟件問題
Computer product and software can be purchased close to suppliers’ price.
可以接近供應商的價格購買電腦產品和軟件
Maintenance service doesn’t covers parts, separate quotation will be provided for consideration.
維修服務不包括零件，將另行報價以供考慮
Onsite technical support will be provided from Monday to Friday, 10am to 6pm(Public Holidays are not included).
上門技術支持時間: 週一至週五上午10點至下午6點(不包括公眾假期)。
On request basis, onsite maintenance or support will be provided on Sunday, Saturday or public holiday with double service hours .
根據要求，將在周日，週六或公共假日提供上門維修或支援，服務時間雙計。
Price will be adjusted according to the actual situation.
價格會隨實際情況有所調整，一切以本公司最終之報價為準。
Damages caused by depreciation will not be covered.
折舊造成的損壞不包括在內。
Service will be terminated on typhoon signal number 8 or above except separate arrangement has been agreed.
除非獲得同意，否則服務將在8號或以上颱風信號下終止
Daily consumption and depreciation will not be covered (For example, toner and drum of laser printer)
日常消耗品和折舊不包括在內（例如，打印機的碳粉）
Any hardware or software installed by other suppliers, we reserve the rights not to provide maintenance support.
其他供應商安裝的任何硬件或軟件，我們保留不提供維護及支援的權利

Clean up files and Hard disk checking
清理文件和硬盤檢查
SMB/ Share files and Printer sharing configuration
共用資料夾及印表機設置
Remove Virus, Spyware and Trojan Horse
清除電腦病毒
Email and internet configuration
電郵及網路設置
Network security & environment improvements and suggestions
網絡安全及環境改進和建議
Regular patch and firmware update
軟件定期更新
IT and computer consultation
電腦技術諮詢
Provide data Backup Solution
數據備份方案
Computer replacement and transfer data
電腦更換及轉移資料
Install new Software or hardware
安裝新軟件或硬件

Why choose us?

Cost Effectiveness

Customers can use the support service time flexibly and choose the appropriate service plan. We will also tailor-made monthly service plans to make the most reasonable use of resources.

On-stop solution

We offer a wide range of IT services and IT consultancy for all your IT needs so that you can focus on other important areas and save your time.

Professional Support

We can assist you in managing complex system environments. Customers only need to participate in our service plan to get telephone, remote control and on-site technical support services at the same time.

Long Term Plan

In addition to general IT-Support services, we can also assist customers to develop long-term plans for computer systems in accordance with their business development